Shipping and liner agency, freight forwarding, container tracking, warehousing, inland transport, shipchandling — Ritzy has a module for each. Almost nobody runs all of them, so licence only the lines your company actually operates. Whichever you choose, they arrive integrated with CRM and a full multi-currency accounting core.
In shipping, no two companies do the same set of things. A freight forwarder is not a ship chandler. A liner agent is not a 3PL yard. Most operators run two or three of these — so Ritzy covers all of them and you switch on the parts you actually run.
Whichever you pick, CRM and Accounts come integrated — one customer master, one ledger, no bridge to build.
This is not a new product learning an old industry. We shipped our first freight system in 1996 — it was called Vision — and it has been in continuous production ever since, renamed Ritzy in 2008 when we rebuilt it on a new database. Ritzy Shipping is that same system, re-engineered again for the browser and extended with mobile apps, AI-assisted entry, a support assistant built into every screen, and regional compliance.
Staff open a browser and work. No client rollout, no per-machine upgrades, no VPN gymnastics for the branch office or the agent overseas.
Whichever operating modules you licence — forwarding, liner, marine, warehouse, transport, chandling — they share the same customer master, the same CRM pipeline and the same multi-currency ledger. Job costing and profitability are a by-product, not a month-end project.
Paste an email — or speak it — into any entry screen and Ritzy reads out the fields for you to confirm: jobs, quotations, vouchers, payroll, tariffs and masters alike. CSV import sits behind the same window. The CRM module scores pipeline risk and drafts follow-ups.
Role-based rights down to the form, optional two-factor login, per-device concurrent-user licensing, and a DBA console with its own gated access for backups and upgrades.
Invoices, bills of lading, delivery orders, manifests and disbursement accounts print from templates you can edit yourself — visually or in HTML.
Multi-currency throughout, ZATCA Phase-2 e-invoicing for Saudi Arabia, and WCO sea manifest submission for Bahrain Customs — filed from inside the liner job.
Seven operating modules, licensed independently. Each one carries its own job card, masters, dashboard and report pack — and each one settles into the same CRM and accounting core. Start with the line you run today; add another when the business does.
These are not separate purchases or separate systems. Whichever operating modules you licence, they all feed the same two — CRM for the customer relationship, Accounts for the money. No re-keying, no spreadsheet bridge, no waiting for the accounts department to catch up.
Capabilities that work the same way wherever you are in the system — so training one module trains all of them.
In-app messaging plus milestone, overdue-invoice and document-expiry alerts, delivered to the people who need to act.
Reusable milestone templates applied per job and tracked across every shipping workflow, so nobody guesses where a shipment is.
System-wide file storage linked to masters and transactions, held in its own database so your operational data stays lean.
A visual builder plus Handlebars for invoices, bills of lading and every printed document — edit them yourself, no support ticket.
KPI tiles and live status boards for each operating line, with drill-down into the underlying jobs and vouchers.
Users, groups and a per-form rights matrix, optional TOTP two-factor authentication, and concurrent-user licensing by device.
A financial-year selector in the top bar filters every screen and report, so prior-year enquiry never means restoring a backup.
Drop in an email, a spreadsheet extract or dictation on any entry screen — job, quotation, voucher, payroll run, tariff or master — and Ritzy fills the form for you to confirm. Import a CSV from the same window, with a template to start from.
Progressive web apps that install to the home screen from a QR code — no app store, no separate login. An administrator hands them out and turns each one on or off from Tools → PWA Apps. Every one of them carries the support assistant in its top bar, so “how do I do this, here” is answered without leaving the app.
The company's position in a pocket. Ask in words or by voice — cash, sales, profit, who owes you — and get a short answer with the figures drawn as charts.
The question that has no screen behind it. Ask the assistant from anywhere, keep a history of what you asked, and raise a ticket with up to six photos when something needs a person.
Track a shipment from a phone — search by job, HBL/MBL or container, follow the milestone timeline, and subscribe to push alerts as it progresses.
Customer outstanding on a phone. Your customer looks up what they owe and its ageing, then views, prints or shares an individual invoice — without phoning your accounts clerk.
The pipeline in your pocket. Today's follow-ups, the stage board, activity log and tasks — log a visit and move a deal between meetings instead of after them. Photograph a visiting card and the contact is read off it and filed.
The driver's run sheet. Scan the delivery order's QR code, photograph the goods, capture the receiver's signature, and stamp the delivery with a GPS fix.
The notification inbox on a phone. Read and clear alerts addressed to you, message a colleague, and opt in to push so new ones arrive on the right phone.
The same build, three ways. Your data stays wherever your compliance people need it to be.
Install on a Windows or Linux machine in your own office. Everything — database, documents, backups — stays on your hardware.
We host it for you on a dedicated instance, reachable from any branch or agent, with backups and updates handled.
A container bundle for teams that already run Linux infrastructure — probe, install, done, with the same admin console either way.
ABN 78 146 172 705 — building, deploying and supporting business software in the Gulf region since 1994, and operating from Melbourne as Ritzy Solutions Pty. Ltd. since 2011.
Not a startup experiment. We have been writing and supporting business software for over thirty years — through three company names and two continents. The shipping system itself dates from 1996, when it was called Vision; it became Ritzy in 2008 on a rebuilt database, and it has never been out of production.
Those three decades were spent in the Gulf — Qatar, Bahrain, Saudi Arabia, the UAE — plus Hong Kong and India. The compliance, currency and workflow requirements of those markets are in the product because we built it there, not because we read about them.
We moved to Australia in 2011 and registered as Ritzy Solutions. Our customers came with us — the clearest verdict we can offer on whether the software and the support are worth staying for.
You subscribe for the number of seats your team actually needs. Add seats when you hire, and change the plan when the business does — no renegotiation and no capital outlay to justify up front.
Most customers subscribe to two or three of the seven operating modules. CRM and Accounts come with them either way. Add another line later and it appears in the menu — no reinstall, no migration.
Every release, patch and new module reaches you as it ships — there is no separate maintenance contract to renew. Support runs by phone, chat and email from 10am to 10pm AEST, with 24/7 cover for anything critical.
Run Ritzy Shipping with your real data for two weeks and decide with confidence. No credit card, no obligation, and nothing starts billing until you say so.
The Windows desktop range is licensed differently, and deliberately so: those are perpetual per-seat licences you buy once and keep. See Windows licensing.
Most answers are now inside the software itself. When you need a person, our team is a click away.
A headset button sits in the top bar of every screen, beside Help. Ask in your own words — by keyboard or by voice — and get an answer from Ritzy's own manuals, with a link to the exact page. It knows which screen you were on, so “how do I add a line here?” is a fair question.
It answers about the software, never from your data — nothing is read out of your databaseWhen it needs a person, raise a ticket from the Ritzy Support app — a photo of the screen says more than a paragraph, and up to six can go with it. Your administrators are notified at once, and if the fault turns out to be ours they pass it straight to Ritzy and our reply comes back into the same ticket.
Stamped with the screen and build you were on — and queued if your site is offlineConnect instantly with our support team via TeamViewer. We'll guide you through any issue in real-time.
Start Remote Session Downloads TeamViewer QuickSupport — no installation needed10:00 AM — 10:00 PM
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Industry tips, product guides, and news from the Ritzy Solutions team.
Our established Windows products are still sold, still supported, and still updated. If you run one of these today, nothing changes — and the door to the web platform stays open whenever you want it.
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View productWhether you want a demo of Ritzy Shipping, a quote, or just to ask how we handle your particular workflow — we're here.