Ritzy ERP is a modular browser-based business system. It has ten operating modules — freight forwarding, liner, marine agency, container tracking, warehousing, inland transport, shipchandling, real estate, CRM and payroll — each licensed independently, on a multi-currency accounting core that comes with all of them. A customer licences only the lines it runs: several are shipping, but a property company or a business that simply needs accounts, CRM and payroll is equally at home.

Do I have to licence all ten operating modules?

No, and almost nobody does. A freight forwarder is not a ship chandler, a liner agent is not a 3PL warehouse, and a property company is neither. You licence only the operating modules your business actually runs, typically two or three. Accounts is included whatever you run, CRM can be added over any of them, and another operating module can be added later without a reinstall or migration.

Do I need to install anything to use Ritzy ERP?

No client install is required. Ritzy ERP runs in any modern browser on desktop, laptop or tablet. The server can be installed on your own Windows or Linux machine, or hosted for you. Mobile companion apps install from a QR code as progressive web apps.

Can I still buy the Windows desktop products?

Yes. Ritzy Shipping, Ritzy Real Estate, Ritzy Comfort, Ritzy Accounts and the Ritzy Payroll add-on for Windows are all still sold and supported, and continue to receive updates. They are licensed differently from the web platform: the Windows range is sold as perpetual per-seat licences you buy once and keep, while Ritzy ERP for the web is a subscription.

Is there a free trial available?

Yes, and no credit card is required. Ritzy ERP for the web is not downloaded: we give you a private link to your own trial site, which expires by itself at the end of the trial, so you can evaluate it with your real data. The Windows desktop products are downloaded and trialled on your own machine instead.

How is Ritzy ERP licensed?

Ritzy ERP is sold as a subscription, priced by the number of seats and by which operating modules you run. The Accounts core is included whichever operating modules you subscribe to, and seats or modules can be changed as the business changes.

What support is included with a Ritzy subscription?

Updates and support are part of the subscription rather than a separate maintenance contract. Support is available by phone, chat and email from 10am to 10pm AEST, with 24/7 cover for critical issues, and every release and new module reaches you as it ships.

Ritzy ERP — Modular Web ERP for Shipping, Logistics, Real Estate, Payroll & Accounts

No two companies do the same set of things. A freight forwarder is not a ship chandler. A liner agent is not a 3PL yard. A property company is neither. Most operators run two or three of these — so Ritzy covers all of them and you switch on the parts you actually run.

Freight Forwarders

Liner Agents

Ship Agencies

Container Operators

3PL Warehouses

Inland Transporters

Ship Chandlers

Property & Leasing Companies

Trading & Services Businesses

Groups running several

Whichever you pick, Accounts comes with it and CRM sits over the top — one customer master, one ledger, no bridge to build.

The Platform

Thirty Years of Business Logic, Rebuilt for the Browser

This is not a new product learning an old industry. We shipped our first freight system in 1996 — it was called Vision — and it has been in continuous production ever since, renamed Ritzy in 2008 when we rebuilt it on a new database. Ritzy ERP is that same system, re-engineered again for the browser — and widened well past freight, with real estate, CRM and payroll lines beside the shipping ones, mobile apps, AI-assisted entry, a support assistant built into every screen, and regional compliance.

Nothing to Install

Staff open a browser and work. No client rollout, no per-machine upgrades, no VPN gymnastics for the branch office or the agent overseas.

One Customer. One Ledger.

Whichever operating modules you licence — forwarding, liner, marine, warehouse, transport, chandling, property — they share the same customer master and the same multi-currency ledger — and the same CRM pipeline, if you run it. Job costing and profitability are a by-product, not a month-end project.

AI Where It Saves Time

Paste an email — or speak it — into any entry screen and Ritzy reads out the fields for you to confirm: jobs, quotations, vouchers, tenancy contracts, payroll, tariffs and masters alike. CSV import sits behind the same window. The CRM module scores pipeline risk and drafts follow-ups.

Secured Properly

Role-based rights down to the form, optional two-factor login, per-device concurrent-user licensing, and a DBA console with its own gated access for backups and upgrades.

Your Documents, Your Layout

Invoices, bills of lading, delivery orders, manifests, tenancy schedules and disbursement accounts print from templates you can edit yourself — visually or in HTML.

Built for Your Region

Multi-currency throughout, ZATCA Phase-2 e-invoicing for Saudi Arabia, and WCO sea manifest submission for Bahrain Customs — filed from inside the liner job.

Operating Modules

Take the Modules You Need. Leave the Rest.

Ten operating modules, licensed independently. Each one carries its own job card, masters, dashboard and report pack — and each one settles into the same CRM and accounting core. Start with the line you run today; add another when the business does. Seven of them serve shipping and logistics; Real Estate, CRM and Payroll stand on their own, so a company with no freight at all is still at home here. Inventory & Trading — Ritzy Comfort on the desktop — is being ported next.

Cargo

Freight forwarding — the core

Sea, air & miscellaneous jobs — import & export
Quotations with buy / sell charges and tax
Invoice, cash memo, credit & debit note
Print BL, AWB, CAN, DO, POD, pre-alert & manifest

AI paste & CSV import

Liner

Container line operations

Liner import & export jobs
Bills of lading & container manifests
Live vessel / voyage container tracking
Free days, demurrage & gate events

Own tariff master

Marine Agency

Ship agency & port calls

Proforma DA → appointment workflow
Ten-stage port-call flow through to close
Whiteboard status board for the operations desk
Per-voyage cost, profitability & DA prints

Voyage costing

Container Tracking

Yard & gate visibility

Vessel / voyage dashboard tiles
Full container journey timeline
BL free-days override & auto-discharge
Gate-event import from Excel

Demurrage-ready

Warehousing

3PL storage

Goods receipt & release, linked back to the job
Stock & movement ledger
Space × time storage billing runs
Dashboard, quick view & reports

Auto-invoicing

Inland Transport

Truck & rail haulage

Truck & rail job types
Route, vehicle & driver masters
Cargo & charges with tax
Linkable as a leg of a cargo job

Dashboard & reports

Shipchandling

Provisions supply

Provisions catalogue with buy / sell pricing
Supply orders through a clear lifecycle
Charges & tax, posted straight to invoice
Dashboard, quick view & reports

Enquiry→ Quote→ Supply→ Invoice

CRM

Sales pipeline & retention

Kanban pipeline over your real customer master
Activity timeline, tasks & reminders
AI account summaries and next-step suggestions
At-risk scanning for accounts going quiet

AI-assisted

Real Estate

Property & leasing

Properties, units & tenancy contracts
Contract lifecycle with scheduled rent invoicing
Receipts & allocation, credit notes, accrued income
Electricity, maintenance & amenity charges
Holiday homes let by the night — bookings from Airbnb, Booking.com, Trip.com, Agoda, agents & referrals
Two-way iCal calendar sync with the portals, check-in & check-out invoiced to Accounts
Cleaning & maintenance costs per home, posted to Accounts — net earnings unit by unit, on the desk and the phone
Property photos & videos, shared with a prospect as an expiring link
Tenant portal — the bill, the statement and fault reports
Field work from the desk: maintenance board, inspections, letting holds
Rent collection rounds, with the cash reconciled on hand-in
Tenancy contract, invoice, receipt & credit note printed from your own wording

Lease→ Invoice→ Collect→ Renew

Payroll

Integrated HR & pay

Employees, positions, documents & pay components
Salary processing with automatic JV posting
Loans, leave management & balances
Leave requests routed up the reporting line for approval
My HR — the employee’s own payslips, balances and requests
Bank transfer file, reconciled against the payroll before it is sent
Discrepancy check: what moved since last month, and was it meant
Payslips — print & email — plus statutory reports and HR alerts

Auto JV posting Employee self-service

The Core Underneath

Accounts, Already Wired In

Accounts is not a separate purchase or a separate system. Every operating module you licence posts into it as you work — no re-keying, no spreadsheet bridge, no waiting for the accounts department to catch up. Quotations and purchase orders come with it, and CRM can sit over any line you run.

Accounts

Full financial accounting

Invoice, receipt, payment, journal, contra & cash memo
PDC, recurring JV, cost allocation & asset depreciation
Bank reconciliation, opening balances & financial-year control
Trial balance, P&L, balance sheet, ledger, ageing & statements

Multi-currency Job-costed

Quotations & Purchase Orders

Letter-style documents

Real Word templates with PDF output
Revision history on every quote
Convert a quote to an invoice or a shipping job
Convert a purchase order to a purchase voucher

Word & PDF

Across Every Module

The Parts You Stop Thinking About

Capabilities that work the same way wherever you are in the system — so training one module trains all of them.

Notifications & Alerts

In-app messaging plus milestone, overdue-invoice and document-expiry alerts, delivered to the people who need to act.

Milestone Tracking

Reusable milestone templates applied per job and tracked across every shipping workflow, so nobody guesses where a shipment is.

Documents & Attachments

System-wide file storage linked to masters and transactions, held in its own database so your operational data stays lean.

Report Templates

A visual builder plus Handlebars for invoices, bills of lading and every printed document — edit them yourself, no support ticket.

Dashboards & Quick Views

KPI tiles and live status boards for each operating line, with drill-down into the underlying jobs and vouchers.

Rights & Two-Factor Login

Users, groups and a per-form rights matrix, optional TOTP two-factor authentication, and concurrent-user licensing by device.

Financial-Year Control

A financial-year selector in the top bar filters every screen and report, so prior-year enquiry never means restoring a backup.

Find Any Screen New

Press Ctrl+K, type a few letters of a screen’s name and press Enter — across every module, its reports and Tools, showing only the screens each user has rights to open.

AI Paste on Every Screen New

Drop in an email, a spreadsheet extract or dictation on any entry screen — job, quotation, voucher, payroll run, tariff or master — and Ritzy fills the form for you to confirm. Import a CSV from the same window, with a template to start from.

Shareable Photo & Video Galleries New

Photograph a property or a unit, caption and order the shots, add walk-through videos and virtual tours, then send a prospect one link that carries their whole shortlist — flats from different buildings, the photos and videos you picked, by web address or QR code. It expires on the day you set, can be revoked on the spot, and counts its views. They need no login, and they see no tenant, contract or balance.

Mobile

Fifteen Companion Apps, Installed by QR

Progressive web apps that install to the home screen from a QR code — no app store, no separate login. An administrator hands them out and turns each one on or off from Tools → PWA Apps, and the QR sits on the screen the app belongs to — on the tenancy contract you hand the tenant, on the collection round, on the employee’s own My HR page. Every one of them carries the support assistant in its top bar, so “how do I do this, here” is answered without leaving the app.

Ask Ritzy

The company's position in a pocket. Ask in words or by voice — cash, sales, profit, who owes you — and get a short answer with the figures drawn as charts.

Ritzy Support

The question that has no screen behind it. Ask the assistant from anywhere, keep a history of what you asked, and raise a ticket with up to six photos when something needs a person.

Ritzy Track

Track a shipment from a phone — search by job, HBL/MBL or container, follow the milestone timeline, and subscribe to push alerts as it progresses.

Ritzy Dues

Customer outstanding on a phone. Your customer looks up what they owe and its ageing, then views, prints or shares an individual invoice — without phoning your accounts clerk.

Ritzy CRM

The pipeline in your pocket. Today's follow-ups, the stage board, activity log and tasks — log a visit and move a deal between meetings instead of after them. Photograph a visiting card and the contact is read off it and filed.

Ritzy Delivery

The driver's run sheet. Scan the delivery order's QR code, photograph the goods, capture the receiver's signature, and stamp the delivery with a GPS fix.

Ritzy Notify

The notification inbox on a phone. Read and clear alerts addressed to you, message a colleague, and opt in to push so new ones arrive on the right phone.

Ritzy Tenant New

The tenant’s own account. What is owed and when it fell due, each bill as a PDF, the statement, and a fault reported with photos — from an invitation that expires with the tenancy.

Ritzy Jobs New

The technician’s job sheet. The day’s maintenance calls, what was found, parts and hours, before-and-after photos, and the tenant’s sign-off — offline until there is signal again.

Ritzy Inspect New

The condition report, room by room, with photos. A check-out is laid beside the check-in it is being compared against, so what changed during the tenancy is on the record rather than in an argument.

Ritzy Letting New

Letting from the flat you are standing in. What is vacant nearby, photograph the unit into its gallery, build a shortlist for the person beside you, and log the enquiry, the viewing or the hold before you leave.

Ritzy Collect New

The rent collector’s round. Who to call on, what they owe, a numbered slip at the door, and a bag that is counted and reconciled when it is handed in. It keeps working with no signal and settles up when it returns.

Ritzy Holiday Homes New

The holiday-let manager’s day. Arrivals, departures and who is staying, bookings from Airbnb, Booking.com and the other portals, a week calendar per unit, check-in, check-out with the invoice, each home’s photos, videos and amenities, the cleaner’s or plumber’s bill entered with a photo, a monthly costs report to share with the owner — and the portals’ calendar links connected from the phone.

Ritzy Employee New

Payroll turned around to face the staff. Payslips for every closed month, leave balances and history, a leave request sent up the reporting line — and, for whoever has people reporting to them, the approvals queue.

Ritzy Stores New

The storekeeper’s whole day, for the Inventory module. Scan or search an item to see what is on hand and where; receive a delivery against its purchase order, with photos and the driver’s signature; move stock between stores, issue against requests and pick sales orders for delivery; and count the shelves, even with no signal.

Deployment

Run It Where You Want

The same build, three ways. Your data stays wherever your compliance people need it to be.

On Your Server

Install on a Windows or Linux machine in your own office. Everything — database, documents, backups — stays on your hardware.

Private Cloud

We host it for you on a dedicated instance, reachable from any branch or agent, with backups and updates handled.

Docker

A container bundle for teams that already run Linux infrastructure — probe, install, done, with the same admin console either way.

About

Ritzy Solutions Pty. Ltd.

ABN 78 146 172 705 — building, deploying and supporting business software in the Gulf region since 1994, and operating from Melbourne as Ritzy Solutions Pty. Ltd. since 2011.

Since 1994

Not a startup experiment. We have been writing and supporting business software for over thirty years — through three company names and two continents. The shipping system itself dates from 1996, when it was called Vision; it became Ritzy in 2008 on a rebuilt database, and it has never been out of production.

Built Where You Work

Those three decades were spent in the Gulf — Qatar, Bahrain, Saudi Arabia, the UAE — plus Hong Kong and India. The compliance, currency and workflow requirements of those markets are in the product because we built it there, not because we read about them.

Our Customers Came With Us

We moved to Australia in 2011 and registered as Ritzy Solutions. Our customers came with us — the clearest verdict we can offer on whether the software and the support are worth staying for.

1994 Bitstream Computer Systems founded, UAE
1996 Shipping system ships as Vision
1998 Bahrain branch opens
2006 Becomes Software Innovation, Bahrain
2008 Vision rebuilt and renamed Ritzy
2011 Ritzy Solutions, Melbourne — customers follow
2026 Ritzy ERP on the web

Trust

Honesty

Quality

Integrity

Teamwork

Client-Focused

Innovation

Licensing — Ritzy ERP for the Web

Subscription Pricing. Only What You Use.

Priced by the Seat

You subscribe for the number of seats your team actually needs. Add seats when you hire, and change the plan when the business does — no renegotiation and no capital outlay to justify up front.

Pay for the Lines You Run — Not the Ones You Don't

Most customers subscribe to two or three of the ten operating modules. The Accounts core comes with them either way. Add another line later and it appears in the menu — no reinstall, no migration.

Updates and Support Are Part of It

Every release, patch and new module reaches you as it ships — there is no separate maintenance contract to renew. Support runs by phone, chat and email from 10am to 10pm AEST, with 24/7 cover for anything critical.

Free Trial — No Card Required

Nothing to download: we send you a private link to your own trial site, and it expires by itself when the trial ends. Run Ritzy ERP with your real data and decide with confidence. No credit card, no obligation, and nothing starts billing until you say so.

The Windows desktop range is licensed differently, and deliberately so: those are perpetual per-seat licences you buy once and keep. See Windows licensing.

Support

Latest Insights

Industry tips, product guides, and news from the Ritzy Solutions team.

Product Update

Find Any Screen: Menu Search in the Top Bar

Press Ctrl+K, type a few letters of a screen’s name and press Enter: every screen in every module you are licensed for, one search away.

18 October 2026 3 min read

Product Update

Holiday Homes: Daily Rentals and Two-Way Calendar Sync

Let apartments and villas by the night alongside your tenancies. Bookings from Airbnb, Booking.com, Trip.com and Agoda, calendars kept in step by iCal, check-out invoiced straight into Accounts, what each home costs to run — and a phone app for the manager.

17 October 2026 8 min read

Product Update

Six New Phone Apps: Tenants, Field Teams and Your Own Staff

Five apps put the Real Estate module in the field — the tenant portal, maintenance job sheets, unit inspections, letting and the rent collector’s round. A sixth turns Payroll around to face the employee, with payslips, leave requests and approvals on their own phone.

21 September 2026 8 min read

View all articles

Also from Ritzy

The Windows Desktop Range

Our established Windows products are still sold, still supported, and still updated. If you run one of these today, nothing changes — and the door to the web platform stays open whenever you want it. Real Estate has already made the move; Ritzy Comfort and the inventory line are on their way.