Product Update
What’s New in Ritzy ERP: November 2026
A new look across every module, PostgreSQL 18, a Statements workbench, automatic milestones with a customer tracking link, live chat with a person and much more.
Now Launching — Ritzy ERP for the Web
A Module for Every Line
of Your Business
Freight forwarding, liner and marine agency, container tracking, warehousing, inland transport, shipchandling, real estate, payroll — Ritzy has a module for each. Almost nobody runs all of them, so licence only the lines your company actually operates. Whichever you choose, they arrive on one full multi-currency accounting core, with CRM ready to sit over any of them.
11
Operating Modules
1
Accounting Core, Always Included
15
Mobile Apps
30+
Years of Domain Logic
No two companies do the same set of things. A freight forwarder is not a ship chandler. A liner agent is not a 3PL yard. A property company is neither. Most operators run two or three of these — so Ritzy covers all of them and you switch on the parts you actually run.
Freight Forwarders
Liner Agents
Ship Agencies
Container Operators
3PL Warehouses
Inland Transporters
Ship Chandlers
Property & Leasing Companies
Trading & Services Businesses
Groups running several
Whichever you pick, Accounts comes with it and CRM sits over the top — one customer master, one ledger, no bridge to build.
The Platform
Thirty Years of Business Logic, Rebuilt for the Browser
This is not a new product learning an old industry. We shipped our first freight system in 1996 — it was called Vision — and it has been in continuous production ever since, renamed Ritzy in 2008 when we rebuilt it on a new database. Ritzy ERP is that same system, re-engineered again for the browser — and widened well past freight, with inventory, real estate, CRM and payroll lines beside the shipping ones, mobile apps, AI-assisted entry, a support assistant built into every screen, and regional compliance.
Nothing to Install
Staff open a browser and work. No client rollout, no per-machine upgrades, no VPN gymnastics for the branch office or the agent overseas.
One Customer. One Ledger.
Whichever operating modules you licence — forwarding, liner, marine, warehouse, transport, chandling, stock, property — they share the same customer master and the same multi-currency ledger — and the same CRM pipeline, if you run it. Job costing and profitability are a by-product, not a month-end project.
AI Where It Saves Time
Paste an email — or speak it — into any entry screen and Ritzy reads out the fields for you to confirm: jobs, quotations, vouchers, tenancy contracts, payroll, tariffs and masters alike. CSV import sits behind the same window. The CRM module scores pipeline risk and drafts follow-ups.
Secured Properly
Role-based rights down to the form, optional two-factor login, per-device concurrent-user licensing, and a DBA console with its own gated access for backups and upgrades.
Your Documents, Your Layout
Invoices, bills of lading, delivery orders, manifests, tenancy schedules and disbursement accounts print from templates you can edit yourself — visually or in HTML.
Built for Your Region
Multi-currency throughout, ZATCA Phase-2 e-invoicing for Saudi Arabia, and WCO sea manifest submission for Bahrain Customs — filed from inside the liner job.
See It Running
The Screens, As They Look Today
Taken from the current build, in the new look. Select any screen to enlarge it.
Every name, company and figure on these screens is made-up sample data.
Operating Modules
Take the Modules You Need. Leave the Rest.
Eleven operating modules, licensed independently. Each one carries its own job card, masters, dashboard and report pack — and each one settles into the same CRM and accounting core. Start with the line you run today; add another when the business does. Seven of them serve shipping and logistics; Inventory & Trading, Real Estate, CRM and Payroll stand on their own, so a company with no freight at all is still at home here.
Prices are per user per month, excluding GST. Implementation, set-up and training are charged separately and quoted for your business.
Accounts
The multi-currency core every module posts into- Invoice, receipt, payment, journal, contra & cash memo
- PDC, recurring JV, cost allocation & asset depreciation
- Bank reconciliation, opening balances & a three-step Year-End Process
- Trial balance, P&L and balance sheet with click-to-drill groups
- Statements workbench with bill-wise, multi-currency allocation & currency-wise ageing
- Transactions cancelled, never deleted — the record stays
- Quotations & purchase orders from real Word templates, with PDF output
Included with every module Multi-currency
AUD 40.50 / user / month, excl. GST
Cargo
Freight forwarding — the core- Sea, air & miscellaneous jobs — import & export
- Quotations with buy / sell charges and tax
- Invoice, cash memo, credit & debit note
- Print BL, AWB, CAN, DO, POD, pre-alert & manifest
- Milestones applied automatically, with a customer tracking link
AI paste & CSV import
With AccountsAUD 60.30 / user / month, excl. GST
Liner
Container line operations- Liner import & export jobs
- Bills of lading & container manifests
- Live vessel / voyage container tracking
- Free days, demurrage & gate events
Own tariff master
With Accounts Needs CargoAUD 56.70 / user / month, excl. GST
Marine Agency
Ship agency & port calls- Proforma DA → appointment workflow
- Ten-stage port-call flow through to close
- Whiteboard status board for the operations desk
- Per-voyage cost, profitability & DA prints
Voyage costing
With Accounts Needs CargoAUD 56.70 / user / month, excl. GST
Container Tracking
Yard & gate visibility- Vessel / voyage dashboard tiles
- Full container journey timeline
- BL free-days override & auto-discharge
- Gate-event import from Excel
Demurrage-ready
Included with Liner
Warehousing
3PL storage- Goods receipt & release, linked back to the job
- Stock & movement ledger
- Space × time storage billing runs
- Dashboard, quick view & reports
Auto-invoicing
With Accounts Needs CargoAUD 54.00 / user / month, excl. GST
Inland Transport
Truck & rail haulage- Truck & rail job types
- Route, vehicle & driver masters
- Cargo & charges with tax
- Linkable as a leg of a cargo job
Dashboard & reports
With Accounts Needs CargoAUD 51.30 / user / month, excl. GST
Shipchandling
Provisions supply- Provisions catalogue with buy / sell pricing
- Supply orders through a clear lifecycle
- Charges & tax, posted straight to invoice
- Dashboard, quick view & reports
Enquiry→
Quote→
Supply→
Invoice
With Accounts Needs CargoAUD 51.30 / user / month, excl. GST
Inventory & Trading
Stock, purchasing & sales- Items on hand, store by store, with kits, assembly & barcode labels
- Purchase orders & goods receipt, sales orders & delivery
- Transfers between stores, stock requests & RFQs
- Batches & expiry with FIFO / FEFO issue, and expiry alerts
- Average costing, with cost of sales posted to Accounts
- Exception report & sales and stock pivots
- Stock counts — on the Ritzy Stores phone app, even offline
Ritzy Stores app
With AccountsAUD 56.70 / user / month, excl. GST
CRM
Sales pipeline & retention- Drag-and-drop pipeline board with its own customer list
- AI Paste turns an enquiry into a lead, and adds the customer if new
- Activity timeline, tasks & reminders
- Quotations raised straight from a lead
- Contacts, web forms, campaigns & automation
- Cases with SLA, e-signature & sales forecast
- AI account summaries and next-step suggestions
- At-risk scanning for accounts going quiet
AI-assisted
With AccountsAUD 51.30 / user / month, excl. GST
Real Estate
Property & leasing- Properties, units & tenancy contracts
- Contract lifecycle with scheduled rent invoicing
- Receipts & allocation, credit notes, accrued income
- Electricity, maintenance & amenity charges
- Holiday homes let by the night — bookings from Airbnb, Booking.com, Trip.com, Agoda, agents & referrals
- Two-way iCal calendar sync with the portals, check-in & check-out invoiced to Accounts
- Cleaning & maintenance costs per home, posted to Accounts — net earnings unit by unit, on the desk and the phone
- Property photos & videos, shared with a prospect as an expiring link
- Tenant portal — the bill, the statement and fault reports
- Field work from the desk: maintenance board, inspections, letting holds
- Rent collection rounds, with the cash reconciled on hand-in
- Tenancy contract, invoice, receipt & credit note printed from your own wording
Lease→
Invoice→
Collect→
Renew
With AccountsAUD 56.70 / user / month, excl. GST
Payroll
Integrated HR & pay- Employees, positions, documents & pay components
- Employment contracts
- Salary processing with automatic JV posting
- Loans, leave management & balances
- Leave requests routed up the reporting line for approval
- My HR — the employee’s own payslips, balances and requests
- Bank transfer file, reconciled against the payroll before it is sent
- Discrepancy check: what moved since last month, and was it meant
- Payslips one at a time or Print All for the month, by print & email, plus statutory reports and HR alerts
Auto JV posting Employee self-service
With AccountsAUD 48.60 / user / month, excl. GST
Across Every Module
The Parts You Stop Thinking About
Capabilities that work the same way wherever you are in the system — so training one module trains all of them.
Notifications & Alerts
In-app messaging plus milestone, overdue-invoice and document-expiry alerts, delivered to the people who need to act.
Milestone Tracking New
Templates apply themselves to Cargo, Liner, Transport and Marine jobs. Saving a job, recording a container event or raising an invoice brings the milestones up to date. Send the customer a tracking link you can revoke: it shows progress, with no charges, remarks or other customers’ names.
Documents & Attachments
System-wide file storage linked to masters and transactions, so the paperwork is one click from the record it belongs to.
Report Templates
A visual builder plus Handlebars for invoices, bills of lading and every printed document — edit them yourself, no support ticket.
Dashboards & Quick Views
KPI tiles and live status boards for each operating line, with drill-down into the underlying jobs and vouchers.
Rights & Two-Factor Login
Users, groups and a per-form rights matrix, optional TOTP two-factor authentication, and concurrent-user licensing by device.
Financial-Year Control
A financial-year selector in the top bar filters every screen and report, so prior-year enquiry never means restoring a backup. Reports open with the year’s opening balances, and a three-step Year-End Process opens the next year with voucher numbering carried on.
Find Any Screen New
Press Ctrl+K, type a few letters of a screen’s name and press Enter — across every module, its reports and Tools, showing only the screens each user has rights to open.
AI Paste on Every Screen New
Drop in an email, a spreadsheet extract or dictation on any entry screen — job, quotation, voucher, payroll run, tariff or master — and Ritzy fills the form for you to confirm. Import a CSV from the same window, with a template to start from.
Shareable Photo & Video Galleries New
Photograph a property or a unit, caption and order the shots, add walk-through videos and virtual tours, then send a prospect one link that carries their whole shortlist — flats from different buildings, the photos and videos you picked, by web address or QR code. It expires on the day you set, can be revoked on the spot, and counts its views. They need no login, and they see no tenant, contract or balance.
A Cleaner, More Colourful Screen New
One look across every module: a coloured band heading each screen, the same summary tiles on every dashboard, and a refreshed sidebar and sign-in. A pipeline stage keeps its colour wherever it appears.
Every List Works the Same Way New
The same toolbar, the same row icons in the same order, and the same 25 / 50 / 100 pager in every module. Double-click opens the record. An action a row cannot take is left out, not greyed out.
Add a Master From the Form New
The customer, item or vessel is not on file? Press the + beside the dropdown and add it where you stand, on the job, voucher or invoice you are entering. It only appears for users with the right to add.
Masters From a CSV, Checked First New
Tools → Import, or the Import button on a master screen. A full dry run reports required fields, duplicates, existing records to skip or update, and codes it could not match, all before anything is saved.
Statements, Rebuilt New
Pick the report, set the options on the left and work through the accounts across the full width of the screen. Allocate bill by bill from a statement row, a saved voucher or a journal line, across currencies, with exchange differences posted for you.
Reports You Can Open Up New
Balance Sheet, P&L and Trial Balance open expanded or collapsed. Click a heading to fold or open that group. Print and CSV follow what is on screen.
Cancelled, Never Deleted New
A saved transaction is cancelled, not removed. It stays on record and shows in red, so the numbering and the audit trail stay whole. A master in use cannot be deleted either.
Mobile
Fifteen Companion Apps, Installed by QR
Progressive web apps that install to the home screen from a QR code — no app store, no separate login. An administrator hands them out and turns each one on or off from Tools → PWA Apps, and the QR sits on the screen the app belongs to — on the tenancy contract you hand the tenant, on the collection round, on the employee’s own My HR page. Every one of them carries the support assistant in its top bar, so “how do I do this, here” is answered without leaving the app.
Ask Ritzy
The company's position in a pocket. Ask in words or by voice — cash, sales, profit, who owes you — and get a short answer with the figures drawn as charts.
Ritzy Support
The question that has no screen behind it. Ask the assistant from anywhere, keep a history of what you asked, and raise a ticket with up to six photos when something needs a person.
Ritzy Track
Track a shipment from a phone — search by job, HBL/MBL or container, follow the milestone timeline, and subscribe to push alerts as it progresses.
Ritzy Dues
Customer outstanding on a phone. Your customer looks up what they owe and its ageing, then views, prints or shares an individual invoice — without phoning your accounts clerk.
Ritzy CRM
The pipeline in your pocket. Today's follow-ups, the stage board, activity log and tasks — log a visit and move a deal between meetings instead of after them. Photograph a visiting card and the contact is read off it and filed.
Ritzy Delivery
The driver's run sheet. Scan the delivery order's QR code, photograph the goods, capture the receiver's signature, and stamp the delivery with a GPS fix.
Ritzy Notify
The notification inbox on a phone. Read and clear alerts addressed to you, message a colleague, and opt in to push so new ones arrive on the right phone.
Ritzy Tenant New
The tenant’s own account. What is owed and when it fell due, each bill as a PDF, the statement, and a fault reported with photos — from an invitation that expires with the tenancy.
Ritzy Jobs New
The technician’s job sheet. The day’s maintenance calls, what was found, parts and hours, before-and-after photos, and the tenant’s sign-off — offline until there is signal again.
Ritzy Inspect New
The condition report, room by room, with photos. A check-out is laid beside the check-in it is being compared against, so what changed during the tenancy is on the record rather than in an argument.
Ritzy Letting New
Letting from the flat you are standing in. What is vacant nearby, photograph the unit into its gallery, build a shortlist for the person beside you, and log the enquiry, the viewing or the hold before you leave.
Ritzy Collect New
The rent collector’s round. Who to call on, what they owe, a numbered slip at the door, and a bag that is counted and reconciled when it is handed in. It keeps working with no signal and settles up when it returns.
Ritzy Holiday Homes New
The holiday-let manager’s day. Arrivals, departures and who is staying, bookings from Airbnb, Booking.com and the other portals, a week calendar per unit, check-in, check-out with the invoice, each home’s photos, videos and amenities, the cleaner’s or plumber’s bill entered with a photo, a monthly costs report to share with the owner — and the portals’ calendar links connected from the phone.
Ritzy Employee New
Payroll turned around to face the staff. Payslips for every closed month, leave balances and history, a leave request sent up the reporting line — and, for whoever has people reporting to them, the approvals queue.
Ritzy Stores New
The storekeeper’s whole day, for the Inventory module. Scan or search an item to see what is on hand and where; receive a delivery against its purchase order, with photos and the driver’s signature; move stock between stores, issue against requests and pick sales orders for delivery; and count the shelves, even with no signal.
Deployment
Run It Where You Want
The same build, three ways, all on PostgreSQL 18. Your data stays wherever your compliance people need it to be.
On Your Server
Install on a Windows or Linux machine in your own office. The installer sets up PostgreSQL for you, and everything — database, documents, backups — stays on your hardware.
Private Cloud
We host it for you on a dedicated instance, reachable from any branch or agent, with backups and updates handled.
Docker
A container bundle for teams that already run Linux infrastructure — probe, install, done, with the same admin console either way.
Moving From Ritzy 7? New
The DBA console imports a whole company from a Ritzy 7 desktop database, attachments included, and reports anything it had to leave out. Your history comes with you.
About
Ritzy Solutions Pty. Ltd.
ABN 78 146 172 705 — building, deploying and supporting business software in the Gulf region since 1994, and operating from Melbourne as Ritzy Solutions Pty. Ltd. since 2011.
Since 1994
Not a startup experiment. We have been writing and supporting business software for over thirty years — through three company names and two continents. The shipping system itself dates from 1996, when it was called Vision; it became Ritzy in 2008 on a rebuilt database, and it has never been out of production.
Built Where You Work
Those three decades were spent in the Gulf — Qatar, Bahrain, Saudi Arabia, the UAE — plus Hong Kong and India. The compliance, currency and workflow requirements of those markets are in the product because we built it there, not because we read about them.
Our Customers Came With Us
We moved to Australia in 2011 and registered as Ritzy Solutions. Our customers came with us — the clearest verdict we can offer on whether the software and the support are worth staying for.
- 1994 Bitstream Computer Systems founded, UAE
- 1996 Shipping system ships as Vision
- 1998 Bahrain branch opens
- 2006 Becomes Software Innovation, Bahrain
- 2008 Vision rebuilt and renamed Ritzy
- 2011 Ritzy Solutions, Melbourne — customers follow
- 2026 Ritzy ERP on the web
Trust
Honesty
Quality
Integrity
Teamwork
Client-Focused
Innovation
Licensing — Ritzy ERP for the Web
See module prices
Subscription Pricing. Only What You Use.
Ritzy ERP from AUD 40.50 per user / month, excl. GST, Accounts included
Priced by the Seat
You subscribe for the number of seats your team actually needs. Add seats when you hire, and change the plan when the business does — no renegotiation and no capital outlay to justify up front.
Pay for the Lines You Run — Not the Ones You Don't
Most customers subscribe to two or three of the eleven operating modules. The Accounts core comes with them either way. Add another line later and it appears in the menu — no reinstall, no migration.
Updates and Support Are Part of It
Every release, patch and new module reaches you as it ships — there is no separate maintenance contract to renew. Support runs by phone, chat and email from 10am to 10pm AEST, with 24/7 cover for anything critical.
Free Trial — No Card Required
Nothing to download: we send you a private link to your own trial site, and it expires by itself when the trial ends. Run Ritzy ERP with your real data and decide with confidence. No credit card, no obligation, and nothing starts billing until you say so.
Renew From Inside Ritzy New
Subscription & Billing shows your plan, seats and invoices, and pays them by PayPal without leaving the system. Each company database is licensed and billed on its own, with quarterly and half-yearly cycles available.
The Windows desktop range is licensed differently, and deliberately so: those are perpetual per-seat licences you buy once and keep. See Windows licensing.
Support
We're Here to Help
Most answers are now inside the software itself. When you need a person, our team is a click away.
Support Assistant New
A headset button sits in the top bar of every screen, beside Help. Ask in your own words — by keyboard or by voice — and get an answer from Ritzy's own manuals, with a link to the exact page. It knows which screen you were on, so “how do I add a line here?” is a fair question.
It answers about the software, never from your data — nothing is read out of your databaseTickets That Reach Us New
When it needs a person, raise a ticket from the Ritzy Support app — a photo of the screen says more than a paragraph, and up to six can go with it. Your administrators are notified at once, and if the fault turns out to be ours they pass it straight to Ritzy and our reply comes back into the same ticket.
Stamped with the screen and build you were on — and queued if your site is offlineTalk to a Person New
Press “Talk to a person” in the Support panel, on the web or on any phone app, and a member of the Ritzy team joins the same conversation. Send files and screenshots, and get a phone notification when they reply. When you are done, the assistant picks up again with the whole conversation in view.
If no one is free, it says so and queues youRemote Support
Connect instantly with our support team via TeamViewer. We'll guide you through any issue in real-time.
Start Remote Session Downloads TeamViewer QuickSupport — no installation neededContact Channels
Support Hours
10:00 AM — 10:00 PM
Australian Eastern Standard Time (AEST)
24/7 critical support available
Blog
Latest Insights
Industry tips, product guides, and news from the Ritzy Solutions team.
Also from Ritzy
The Windows Desktop Range
Our established Windows products are still sold, still supported, and still updated. If you run one of these today, nothing changes — and the door to the web platform stays open whenever you want it. Real Estate has already made the move, and so has Ritzy Comfort’s inventory and trading line.
Ritzy Shipping
Windows Desktop — Standard & PremiumOcean, air and land freight with liner agency, marine services and ship chandling, on the desktop.
View productRitzy Real Estate
Standard & PremiumTenancy contracts, automated rent invoicing, maintenance job cards and live vacant / occupied status.
View productRitzy Comfort
Inventory & TradingPurchase to sale, multi-location stock, barcode and POS, with an approval-based stock request workflow.
View productRitzy Accounts
Financial AccountingReceivables, payables, bank reconciliation, PDC management and the full financial reporting set.
View productRitzy Payroll
Add-on for Any ProductEmployees, attendance, leave, loans and salary processing, posting straight into the accounting ledger.
View product
Request a Quotation
Tell Us What You Run. We’ll Quote It.
Four short steps: your business, the modules you need, how many people use it, and where to send the quotation.
Just have a question?
info@ritzy.net.au
+61 421 333 214 (WhatsApp)
Suite 504, 365 Little Collins St
Melbourne, VIC 3000, Australia
Melbourne, VIC 3000, Australia